On the receiving end!

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Gary Masterson, President of the Society, recently experienced NHS care from the relative’s perspective. He reflects on some of the lessons he has learnt.

An elderly family member recently sustained a fractured neck of femur. I would like to share my observations with you as, having looked at our provision of care from a relative’s perspective. I think there are some useful lessons to take away.

The ambulance service, although slow to respond, was excellent. The paramedics were kind and caring. It’s easy to forget how important these simple human traits are.

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